Payment Policy
This Payment Policy explains how payments are processed when you place an order through Nigrescens.
1. ACCEPTED PAYMENT METHODS
We accept the payment methods displayed at checkout. Available methods may include major credit or debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, or other payment options supported in your location.
The payment methods available to you may vary depending on your device, billing location, currency, and the configuration of our checkout.
2. PAYMENT CURRENCY
Unless otherwise stated at checkout, prices on our website are displayed and processed in United States dollars (USD).
If your payment method is denominated in another currency, your bank or payment provider may apply currency-conversion rates or additional fees. Nigrescens does not control these charges.
3. PAYMENT AUTHORIZATION
By submitting an order, you authorize Nigrescens and its payment-processing partners to charge the total amount shown at checkout to your selected payment method.
Your payment method may be authorized or charged when your order is placed. An order is not confirmed until payment has been successfully authorized and you receive an order-confirmation email.
4. PAYMENT SECURITY
Payments are processed through Shopify and the payment providers presented at checkout. Nigrescens does not directly store your complete credit-card number.
You are responsible for ensuring that the billing and payment information submitted with your order is complete, accurate, and authorized for use.
5. DECLINED OR FAILED PAYMENTS
A payment may be declined because of incorrect payment details, insufficient funds, security screening, restrictions imposed by your bank, or other reasons determined by the payment provider.
If your payment fails, please verify your billing details, contact your bank or payment provider, or select another available payment method.
6. ORDER VERIFICATION
To help prevent unauthorized transactions and fraud, we may request additional information to verify an order.
We reserve the right to delay, cancel, or refund an order if we are unable to verify the payment, billing information, shipping information, or identity associated with the transaction.
7. TAXES, DUTIES AND ADDITIONAL FEES
Applicable taxes will be calculated and displayed at checkout where required.
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless expressly stated at checkout, these charges are the responsibility of the recipient.
8. REFUNDS
Approved refunds are issued to the original payment method used for the order. We cannot normally send a refund to a different card, account, or payment method.
After a refund is processed, your bank or payment provider may require additional time to make the funds available.
For information about eligibility, return conditions, and refund timeframes, please review our Return & Refund Policy.
9. CHARGEBACKS AND PAYMENT DISPUTES
If you believe there is a problem with a payment or order, please contact us first at support@nigrescens.com so that we can investigate and attempt to resolve the issue.
Nothing in this section limits any rights you may have through your bank, card issuer, payment provider, or applicable consumer-protection law.
10. CONTACT US
If you have questions about a payment, please contact:
Nigrescens
Operated by: Global INC
Email: support@nigrescens.com
Phone: +1 (415) 823-0631
Business address:
817 Hooker St
Denver, CO 80204
United States
Customer-care hours:
Monday through Friday, 9:00 a.m. to 5:00 p.m. ET